Support Tickets and Reviews Pile Up Faster Than One Person Can Watch
Early-stage software teams are small by design — these automations cover the repetitive parts so the team stays small on purpose, not by accident.
Built for This Specifically
Tested live against real APIs before they were listed — not diagrams.
Review Sentiment Alert
Know about a bad review the moment it lands, not weeks later.
A new customer review comes in, AI classifies it positive, neutral, or negative and summarizes the core complaint. Negative reviews trigger an instant alert email so you can respond before it becomes a public problem.
- Works with any review source that can send a webhook (Google, Yelp, in-house forms)
- AI sentiment classification plus a one-line summary of what went wrong
- Only pings you on negative reviews — no alert fatigue on the good ones
Launch price · 10 of 10 left
Support Triage + FAQ Auto-Answer
Answers the questions you've answered a hundred times — flags the ones that actually need you.
An incoming support question gets checked against your FAQ. If it's covered, a grounded reply goes out automatically — never invented, never off-script. If it's not covered (a complaint, a billing dispute, anything ambiguous), it skips answering entirely and alerts a human with a summary instead of guessing. The FAQ-only version — if you also need real order lookups, identity verification, and safe actions like address changes, see the Customer Support Agent template on this page.
- Never answers from outside your FAQ — an unanswerable question escalates instead of guessing
- FAQ lives as plain, easy-to-edit text in the workflow — swap for Airtable/Notion if you want to self-edit
- Every escalation includes an AI-written summary, not just the raw customer message
Launch price · 10 of 10 left
Not exactly your situation? Every automation is built to be adapted.